If you have a complaint about content or technical, operations or billing errors for television on demand services, you must go first to your service provider. For a list of ATVOD members, go to the members' page.
If you are dissatisfied with how the ATVOD member has dealt with your complaint then you can complain to us. If you or the member are unhappy with ATVOD's decision, the external independent adjudicator will be appointed to hear the complaint. ATVOD has a range of actions that it will apply when complaints are upheld.
What action will ATVOD take as a result of my complaint?
Complaints to ATVOD
Complaints to ATVOD can be submitted in writing to us at the following address or via the complaints form.
The Association for Television On-Demand Ltd
PO Box 561
Walton on Thames
KT12 9DA
Email: atvod@atvod.co.uk
What happens next?
Your complaint will be acknowledged by ATVOD and you will be sent a complaint tracking number. For further information about complaints that can be considered, the process involved, the sanctions available and other general information see the Frequently Asked Questions.
ATVOD Code of Practice (PDF file: 48.9kb)