Online complains form - Who to complain to - ATVOD - The Association for Television On-Demand

Who to complain to - Online complaints form

Online Complaints form

Have you made this complaint to your supplier?

YES - continue and fill in this form

NO - contact your supplier

Part 1: Your Details

Name *

Email address *

Address line 1 *

Address line 2

Town/City *

County

Postcode *

Name of supplier *

Customer reference number *
(supplier contract or complaint no.)

When did your complaint arise? *

When did you first notify the supplier about your complaint? *

In the space below, please tell us about your complaint, giving as much information as possible *

What have you asked the supplier to do? *

Rectify the problem

Remove the content

Give you a refund
(please specify the amount)

Take some other action (please specify the details in the box below)

Give you an assurance that the problem will not re-occur

Part 2: Your Representative (if you have no representative, go to Part 3)

Representative's name

Representative's address

Address line 1

Address line 2

Town/City

County

Postcode

Phone number

Fax number

Email address

Part 3: Submitting your details

I have read and understood the ATVOD Privacy Policy *

I have read and understood the ATVOD Complaints Procedure guidance notes *

I have tried to resolve my complaint through the supplier's own complaints procedure and either it has not been resolved satisfactorily with 20 working days of my bringing it to their attention and supplying them with full details, or the supplier has indicated in writing that the complaint should be satisfied by ATVOD. *

I would like to be kept up to date with general information about ATVOD

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